Terms & Conditions for Sale of Goods via our Website or Direct with Solway Recycling Limited
Delivery
Delivery from website sales is UK mainland only. Contact the office for delivery charges outside of this area.
All Solway Recycling orders will normally be manufactured and delivered within 15 working days of receipt of payment. If you need your product urgently please put a note in the comments box or make a request direct to the sale office when ordering and we will endeavour to meet the date agreed with the customer. If there are further delays with an order for any reason we will advise the customer of timescale of the delay and the rearranged delivery date.
Product Type
Stokbord, Ecosheet, Groundgrid, Easy-Pave, Cow Trak, Crop Packaging, posts and rails are all classed as non-bespoke items provided they have not been cut or altered in any form or shape. All other products are bespoke orders/items as they are manufactured to the customer's specific requirements.
Product Availability
All orders are subject to material availability. We reserve the right to alter a products specification without prior notice; shades of colours might be different due to colour changes between batches of base material.
We reserve the right to alter a product specification as long as it does not affect the product in a significant way.
All sizes are approximate and may be altered from time to time.
Delivery Charges
Delivery charges vary with each item. They are dependent on weight, floor space, delivery method and priority chosen by the customer. A delivery charge is built into the total sale price.
We use a courier service for deliveries. We are able to track and trace all orders in the unlikely event of a delivery being late, lost or damaged in transit.
Delivery Terms
Solway Recycling Limited will be responsible for replacing any components sent in error or damaged in transport if reported on receipt of goods. It will be the customer's responsibility to exchange them and make any damaged parts available for collection.
Solway Recycling Limited use external delivery companies. The customer should examine all products on receipt of them, in order to ensure all products are in a good condition and undamaged before they are singed for by the customer. Alternatively sign for them as unchecked. Customers have 5 days to raise any damage complaints. Solway Recycling Limited will then endeavour to support a customer's claim and will replace damaged or lost parts if signed for as damaged / parts missing on receipt of goods by the customer. Orders signed for in good condition that are later found to be damaged or lost in transit will not be considered for a claim from our courier companies due to the fact they were received and signed for by the customer as delivered and in good condition.
Price and Orders
Every order has a unique order reference number. This is mainly for Solway Recycling Limited purposes. We can take an order reference number from the customer which can be put on the invoice or pro forma.
Prices may alter at any time without prior notice. We will do our utmost to make sure prices on our website are up-to-date and accurate at all times. Consequently, we cannot accept liability for errors or omissions, whether due to computer malfunction or human error.
Solway Recycling Limited reserves the right to decline any order for any reason and give a full refund if payment has been made
The price you pay will be the actual price when we have accepted your order. If we discover an error has been made we will notify you as soon as possible. You may then either confirm your order at the correct price or cancel it. If cancellation is after a payment has been made a full refund will be made.
Payment
We accept all major Credit and Debit Card. We also accept BACS transfer and a cheque as methods of payment. Cheques should be made payable to Solway Recycling Limited.
Goods ordered will not be despatched until funds have cleared unless otherwise agreed.
All products are the property of Solway Recycling until payment in full has been received. Solway Recycling Limited has the right to collect any goods which are not paid in full at any time from any premises without invitation or any notice.
Refunds, Returns and Cancellations
Under The Consumer Protection (Distance Selling) Regulations 2000, you may cancel an order for any reason within seven days of placing an order.
Your satisfaction is of great importance to us, so all non-bespoke products come with a 28 day returns guarantee provided they have not been used. If you wish to cancel a non-bespoke order, delivered or undelivered, for any reason within this period, please call or email us immediately and we will arrange a refund. Administration charges of 15% will be charged/retained from the refund along with any applicable transport costs incurred by Solway Recycling.
Bespoke products also come with a 28 day guarantee but are not returnable. If you wish to cancel a bespoke order before it is delivered but is already in production charges will occur depending on what stage it is at. If production has not started only a 15% administration charge will be charged/retained.
It is the customer's responsibility to ensure that the goods are re-packaged and loaded onto the courier for return. If products are returned to us broken or faulty, through no fault of Solway Recycling Limited or the courier, then we reserve the right to charge the customer accordingly.
Terms & Conditions of Website Use
The material in this website is provided for your general information only. Solway Recycling Limited accepts no responsibility for losses occurred as a result of reliance placed upon any parts of the contents of this website and makes no warranty as to the accuracy of any such information or content. Your use of this website is governed by the conditions below and by progressing beyond the home page you are deemed to accept those conditions.
Copyright and Reproduction Notices
Unless otherwise stated, all contents and information on this site including limitation text, graphic and images, is property of Solway Recycling Limited or the property of their respective owners and is protected by UK copyright laws. Unauthorised use is strictly forbidden. In particular, none of this website may be copied or incorporated into any other website, database, publication or other work in any form whatsoever.
Disclaimers
While Solway Recycling Limited does its best to ensure that any other website it has links to contains responsible, authoritative and accurate information, it is not responsible for the content of those sites and any views expressed on other sites are not necessarily those of Solway Recycling Limited. In no event will Solway Recycling Limited be liable to you or any other person for loss or damage (whether direct, indirect, special or other) for any use of this website or of any site linked to it by means of hypertext or otherwise. Although all of our animal housing endeavours to be water tight, some joints may leak under severe weather conditions. If this occurs we recommend a run of silicone by the customer after they have recieved or built the house.
Solway Recycling Limited reserves the right not to include particular information or to make certain links as it thinks fit.